Job Description:
-Primary customer contact handling questions dealing with customer inventories, contract questions,invoice questions, collections and dispute issues.
-Acts as the secondary contact such as creating customer specific inventory reports etc.
Manage Data order.
-Serve as a backup support when the Account manager is on travelling or vacation.
-Submitting order packages through and following through order process until completion.
-Submitting disconnect orders, renewal orders or modify orders as needed.
-Contract Management - ensuring contracts are correctly completed, all approvals obtained, stamped by legal, countersigned.
-Process Management - Act as a liaison between Sales, Engineering, Product Management, Provisionning, Billing and Collections to ensure processes are in place to install Data products and act as a point of contact in answering inquiries.
-Ensure that all Asia Data customers are being invoiced correctly.
-Verify the first invoice for new or modified services that are implemented.
-Work with customers and sales on customer billing disputes, and processing credits through management when required.
-Answer questions from customers and safes regarding invoices. Providing copies of invoices to sales or customers as required.
-Submitting orders for billing address changes etc.
-Collections - working with collections team to resolve customer billing disputes.
-Assist in finding new customer contacts or new billing addresses for returned invoices when required.
-Assist sales in obtaining payment from customers that are late.
-Inventory - Maintaining circuit inventory of all circuits for our region.
Requirements:
-Permanent/ 12 months contract available. All subject to renewal.
-Diploma/ Degree in any fields.
-Preferred with SAP knowledge and skill.
-Sound knowledge of IT / Network a distinct advantage.
** Looking for candidates from the Telecommunications/ IT industry.
Interested candidates, please do send your updated CV in MS word format with your current and expected salary to lisun@jac-recruitment.sg
