Job Description:
-The primary role is to provide telephone and email support for queries sent to Contact Centre by customers, partners and internal Sales in Asia Pacific.
-Document and track status of customer’s enquiries, co-ordinate appropriate response to ensure client satisfaction within SLA.
-Responsible for providing manual quotes, quality license reports & customer install base to enable renewals.
-Respond to telephone and e-mail inquiries regarding products and services
-Utilize Siebel CRM system to document customer problem details along with recommended actions and issue solutions
-Generation of manual quotes, license reports, facilitation in database maintenance as required.
-Contribute in team environment by assisting coworkers with completion of daily workload when necessary.
-Work with cross functional teams to resolve issues.
-Develop and document information that will contribute significant improvement to business processes and decision-making.
Requirements:
-Diploma or degree with IT/system knowledge
-Minimum 2 years of related experience Customer Service in a similar environment servicing the software/technology market.
-Proficient in Microsoft Office, prior experience in Vantive /Siebel/SAP desired.
-Possess strong customer service orientation with high regards for customer satisfaction.
-1 year contract renewable. Urgent enquiry.
Interested candidates, please do send your updated CV in MS word format with your current and expected salary to lisun@jac-recruitment.sg
